Smarter call routing

helping citizens navigate their government

ux demonstration

a concept of what this system might look like

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form

Enter Information

11 November 2015: Called to complain about noisy teenagers. Call routed to local Police.
1 November 2015: Called to complain about noisy teenagers. Call routed to local Police.
13 October 2015: Called to dispute $1,750 in parking tickets. Call routed to RMV.

Caller Name: Mitchell Weiss (Source: RMV)
Calller Location: S. Boston (Source: RMV)
Occupation: Professor; Amateur Headshot Model

98% - Route call to local Police (617-123-3532)
74% - RMV - Outside of normal business hours. Offer to call-back the caller tomorrow.
63% - Offer to e-mail caller a link to RMV website.

78% - Route call to local Police (617-123-3532)
63% - Route call to city waste management bureau.
45% - Offer to record caller's complaint and formally file it.

62% - Route call to city waste management bureau.
54% - Route call to local Police.
32% - offer to file formal complaint on caller's behalf.% - Offer to record caller's complaint and formally file it.